Webabox — Unified Inbox

The Webabox is GoWeBa's unified inbox. Inspired by HEY.com (Basecamp), it brings all your communication channels together in one place: emails, SMS, phone calls, and voicemail.

Philosophy — Inspired by HEY.com

Unified Channels

Accessing the Module

1. In the left sidebar, click Inbox (icon 📥)
2. The Webabox opens with navigation tabs at the top

💡 The Webabox is also accessible from the notification bar in the topbar — the red badge shows the number of unread messages.

Interface — Overview

Main Navigation

Webabox Layout

Detailed Features

Composing an Email

1. Click Compose (top right button)
2. The compose window opens (modal)
3. Fill in the fields:

1. Click Send

Cross-Organization Compose

With the Personal Workspace update, you can compose an email from any email account in any organization:

1. In the compose modal, the "From" selector shows all your accounts grouped by organization
2. Each group displays the organization icon (🏠 personal, 🏢 business)
3. Select the account you want to send from

⚠️ The email will be sent from the selected account, not from the active organization. Double-check the sender before sending.

Multi-Organization View

The Webabox displays organization tabs above the message list:

💡 Switching tabs in the Webabox only filters the view — it does NOT change the active organization.

Use Cases

Daily Email Management

1. Open the Webabox each morning
2. Start with the Screener to sort new senders
3. Move to Focus to handle priority messages
4. Use Snooze to postpone non-urgent messages
5. Check Ongoing for regular conversations

Multi-Organization Management

1. Use the All tab for a panoramic view
2. Filter by organization for focused work
3. Compose from any account without switching organizations

WEBA Classification — The 12 WebaBox Snapshot Cards

WEBA automatically classifies each incoming email into one of the 12 snapshot cards. This intelligent system uses advanced rules and AI to sort your emails by priority and type.

Auto-classified Cards (AI + Rules)

Manual Action Cards

Dynamic Filter Cards

Temporal Intelligence

WEBA detects deadline dates in email bodies and auto-adjusts priority:

Auto-Escalation

• IMPORTANT with no activity > 72h → Auto-escalated to URGENT
• Awaiting stage B (follow-up sent, still no reply after 24h) → Escalated to URGENT

Learning (6E Loop)

WEBA learns from your corrections. Each time you reclassify an email, WEBA adapts future classification for your organization.

Classification Engine — Hybrid Architecture (v2, June 2026)

WEBA classification relies on a 3-layer hybrid engine combining deterministic rules and artificial intelligence:

Layer 1 — Deterministic Rules (fast, no AI cost)

Before invoking the LLM, WEBA applies 60+ rules based on:

💡 Deterministic rules are trilingual (FR/EN/ES) — an email in Spanish is processed with the same accuracy as one in French.

Layer 2 — LLM Classification (contextual AI)

If deterministic rules are inconclusive, WEBA invokes the AI with an enriched prompt containing:

• Exact definitions of the 5 categories with concrete examples
• Trilingual keywords per category (60+ terms)
• Advanced rules (tone, attachments, sender domain, etc.)
• Existing context of the thread (if applicable)

Layer 3 — Post-processing and Validation

After the LLM response, WEBA applies final checks:

• SPAM detection: If isSpam = true, the email is classified as SPAM regardless of category
• Confidence validation: If score < 0.5, the email goes to NONE for manual sorting
• Auto-escalation: IMPORTANT with no activity > 72h → URGENT

Advanced Engine Rules

Intelligent Context Notes (v2, June 2026)

Each thread receives an intelligent context note auto-generated by WEBA. This note serves as "working memory" to instantly understand a thread without re-reading all messages.

WHO / WHAT / WHERE / WHEN Format

Behavior

• New emails: WEBA creates the initial context automatically
• Follow-up emails: The context is updated with new information (not rewritten)
• Length: Maximum 800 characters — concise and actionable
• Migration: Context notes are also generated for imported emails (in batches of 25 threads)

Context Note Example

WHO: Elvis Presley (Marketing Director, Memphis Records) and you. WHAT: Partnership proposal for the fall 2026 advertising campaign. WHERE: Revised quote sent on June 3. Elvis requested a 15% discount. You counter-proposed 10%. WHEN: Response expected by June 12. Campaign launch planned for September 1.

💡 Context notes are visible in the thread detail view, below the sender information.