Administration and Settings

The Administration module is the control center of the GoWeBa platform. It brings together all management functions: users, roles, subscriptions, billing, audit log, and security.

This module is reserved for administrators (SUPER_ADMIN, ORG_ADMIN roles). Standard users only have access to their personal settings.

Roles and Permissions

System Roles (SystemRole)

System roles define the global access level on the platform:

Role	Access	Capabilities
SUPER_ADMIN	Full	Complete access to all functions, impersonation, global management
PLATFORM_ADMIN	Platform	Organization management, user support
PLATFORM_SUPPORT	Support	Account viewing, user assistance
PLATFORM_BILLING	Billing	Subscription and payment management
PLATFORM_ENGINEER	Technical	Access to technical logs and configurations
USER	Standard	Access to their organization's functions only

Organization Roles (OrgRole)

Within an organization, roles define local permissions:

Role	Permissions
ORG_ADMIN	Full organization administration, team management, billing
ORG_MANAGER	Contact, task, and email management — without billing settings access
ORG_MEMBER	Read and create — without settings modifications

Impersonation (Super Admin)

The SUPER_ADMIN can log in as another user to debug a problem:

Admin → Users — Find the user to impersonate
"Impersonate" button — Log in as this user
Navigation — See exactly what the user sees
Actions — Perform actions on behalf of the user (logged in audit)
End — Return to your own account

⚠️ All actions performed in impersonation mode are tracked in the audit log with the tag "impersonated by [admin]." This feature is reserved for SUPER_ADMIN.

Organization Management

Multi-Organization

GoWeBa supports multi-tenancy with complete data isolation:

Each organization has its own contacts, emails, tasks, files
Users can belong to multiple organizations
Switching between organizations is done with one click via the selector in the top right
Data never crosses organizational boundaries

Team Management

The Settings → Team page lets you:

Invite members by email
Assign organization roles (ORG_ADMIN, ORG_MANAGER, ORG_MEMBER)
Revoke a member's access
View each member's last login
Transfer organization ownership

Billing and Subscriptions

Subscription Plans

GoWeBa offers monthly subscription plans with different feature levels. Payment is managed via Stripe (credit cards, bank transfers).

Credit System (Wallet)

The credit wallet is the central billing mechanism for consumable services:

10 credits = 1 cent (CAD). So 1,000 credits = $1.00.

Type	Examples
AI_CHAT	WEBA conversations, AI enrichment, semantic search
PHONE	Phone calls, SMS, Voice AI
STORAGE	WebaDrive storage beyond plan quota

Credits can be topped up via:

Direct purchase: Settings → Subscription → Wallet → Top Up
Auto-reload: Configure a minimum threshold for automatic top-up
Monthly plan: Some plans include a monthly credit allotment

Add-ons

Add-ons are additional features that can be activated à la carte:

Extra phone numbers
Additional WebaDrive storage
Extra email inboxes
Additional users beyond the plan

Audit Log

The audit log automatically records all critical actions performed on the platform:

Action	Recorded Details
Login	User, IP, geolocation, device
Contact modification	Modified fields, old/new values
Email sent	Recipient, subject, status
Role change	By whom, for whom, old/new role
Impersonation	Admin, target user, duration
Invoice modification	Amount, status, by whom

Access: Admin → Audit Log (SUPER_ADMIN and ORG_ADMIN only)

Security

Passwords

Minimum length: 8 characters
HIBP (Have I Been Pwned) check: compromised passwords are detected and blocked
Automatic lockout when a compromised password is detected

Two-Factor Authentication

6-digit PIN for quick re-authentication
Quick login by email + PIN (alternative to password)

Email alert on login from a new location
IP address and geolocation verification

Notification System

The platform sends notifications via email and in-app for important events:

Event	Channel	Customizable
New message received	Email + In-app	Yes
Task assigned	Email + In-app	Yes
Upcoming appointment	Email	Yes
Invoice paid	Email	No
Suspicious login	Email	No

FAQ

Q: How do I change my role in an organization? A: Only an ORG_ADMIN can modify roles. Ask your organization's administrator.

Q: Can I delete my account? A: Contact GoWeBa support for account deletion. Your data will be deleted in accordance with the privacy policy.

Q: Is data encrypted? A: Yes. Data is encrypted in transit (TLS 1.3) and at rest (AES-256).

Q: How long are audit logs retained? A: Audit logs are retained indefinitely for active accounts.