Reputation Management
The GoWeBa Reputation module helps businesses monitor, manage, and improve their online presence and e-reputation.
Overview
Your online reputation is your digital business card. GoWeBa centralizes the management of your brand image in a single place.
| Feature | Description | Status |
|---|---|---|
| Review monitoring | Aggregation of Google and Facebook reviews | ✅ Operational |
| Real-time alerts | Notification on new reviews | ✅ Operational |
| Centralized responses | Reply to reviews from GoWeBa | ✅ Operational |
| Sentiment analysis | AI evaluates the tone of reviews | ✅ Operational |
| Reputation score | Overall rating and trends | ✅ Operational |
Reputation Dashboard
The dashboard displays an overview of your e-reputation:
- Overall score — Average rating out of 5 stars, across all channels
- Trend — Evolution over 30/60/90 days
- Distribution — Review distribution by rating (1★ to 5★)
- Sentiment — AI analysis of overall sentiment (positive, neutral, negative)
- Latest reviews — The 10 most recent reviews with quick actions
Review Monitoring
Monitored Sources
| Source | Type | Check Frequency |
|---|---|---|
| Google Business | Google Maps reviews | Real-time |
| Recommendations | Real-time | |
| Website | GoWeBa testimonials | Instant |
Setting Up Monitoring
- Go to Settings → Reputation
- Connect your Google Business profile (OAuth)
- Connect your Facebook page (OAuth)
- Reviews start appearing in the dashboard
Replying to Reviews
GoWeBa lets you reply to reviews directly from the platform:
- Go to Reputation from the sidebar
- Select the review you want to respond to
- Write your response or use a WEBA suggestion (AI)
- Click Publish — the response is sent to the original platform
Review Requests
GoWeBa makes it easy to collect positive reviews from satisfied clients:
- Identify a satisfied client (after a successful service, a closed deal)
- From their contact card, click Request a Review
- GoWeBa sends a personalized email/SMS with a direct link to Google or Facebook
- The client can leave their review in 2 clicks
Best Practices
- Respond to all reviews — positive and negative. It shows you are listening
- Be quick — Respond within 24 hours to demonstrate responsiveness
- Stay professional — Even when facing unjustified negative reviews
- Say thank you — A simple "Thank you for your feedback" makes all the difference
- Ask regularly — Don't wait for reviews to come naturally
FAQ
Q: Are responses posted directly to Google/Facebook? A: Yes, via the official APIs. The response appears publicly as if you had written it from the source platform.
Q: Can WEBA automatically respond to reviews? A: WEBA can suggest responses, but publishing is always manual. You retain full control.
Q: Is the reputation score visible to my clients? A: No. The score is an internal management tool. Only the reviews published on Google/Facebook are publicly visible.